Managing a food company requires more than the market knowledge, and Steve Ritchie knows this truth. In more than two decades, he has been part of the food industry — in managerial level as well as being a franchise owner. Recently, he made into the (business) journals’ headlines after his promotion as Papa John’s overall executive member. He has transformed the company in less than a year thanks to the following approaches.
First, Ritchie knows the value of people in a company — especially in the food market. Therefore, he has spent the last 15 months, creating an ideal space for employees and thus, productivity. Ritchie — through his management team — has established policies that put employees at a better place to climb the career ladder. He appreciates the importance of creating structures where employees understand what it takes to climb a career ladder. This approach has enabled his company to make productivity a reality.
Second, Ritchie has been instrumental in bringing more talents to the company. He understands that a big company needs structures and talented people. Some of the departments Steve Ritchie has brought new skills to include the following. Ritchie has brought some of the best marketers in the food market — with the sole purpose of helping the company’s sales department. Ritchie has also strengthened the company’s customer relations. Thanks to these changes, Papa John’s has one of the best structures in this unique market.
Thirdly, Ritchie appreciates the importance of customer satisfaction. Under his leadership, he has made the following changes. Steve Ritchie has bridged the gap between the company and the consumers. Through this change, customers have more trust with the company. Trust in the food market translate to more sales and therefore, more revenue for the company. Ritchie is also keen on ensuring that customers get value for money for every pizza they buy at the company. He has also created structures where customers can pass suggestions to the management regarding the services and pizzas served at the restaurants.
Fourth, Ritchie understands that the food market is fast-growing, and he has the responsibility of putting Papa John’s on the global map. Through his management team, he has led the company to one of the most significant phases of expansion. Currently, the company is one of the essential food industry players that are expanding wings to other markets. Steve Ritchie, for example, is keen on the European and the Asian market.
Finally, success in the food market also depends on how the company relates to other market stakeholders. Suppliers, for example, are critical, and Steve Ritchie understands the importance of suppliers in the company. The last 15 months have been important for the company as far as creating strong ties with suppliers, and other market players are concerned.